All case studiesTelecommunications · Analytics
25% app rating increase in six months
Crash analysis and performance monitoring for a leading UAE telecom operator’s mobile app.
- Firebase
- GA4
- Crashlytics
25%
Rating increase
4.13
Final app rating
6
Month timeline
Challenge
A major UAE telecom operator’s app had a 3.3 store rating. Crashes hurt satisfaction and limited adoption of in-app transactions, and there was no systematic way to monitor and resolve them.
Solution
- Implemented Firebase Crashlytics for crash reporting
- Built a real-time app performance dashboard
- Resolved GA4 user identification issues for accurate tracking
- Created automated alerts for critical crashes
How it worked
Crashlytics provided detailed crash analysis while custom dashboards gave real-time visibility. Working with the development team to fix GA4 user_id tracking made user journey analysis accurate, enabling quick responses to issues.
Results
- App rating rose from 3.3 to 4.13 in six months
- Faster crash reporting and resolution
- More accurate user tracking
- Increased adoption of in-app transactions
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