All case studiesGovernment · Finance · Digital Transformation

Unified audience strategy for 22+ digital properties

An audience activation strategy for a leading UAE government financial entity using Sitecore CDP and advanced analytics.

  • Sitecore CDP
  • Analytics
  • Strategy
22+
Websites & apps unified
C-level
Executive buy-in
360°
Customer view
Challenge

A leading UAE government financial entity faced significant data fragmentation across 22+ websites and applications. Data was siloed, analytics capabilities were limited and there was no customer data platform for first-party data — preventing a full view of user journeys and effective attribution.

Solution
  • Conducted an analytics audit across all digital properties
  • Developed a unified data strategy for cross-departmental alignment
  • Designed the user data lifecycle with Sitecore CDP integration
  • Created an attribution framework linking Salesforce to acquisition channels
How it worked

The strategy positioned Sitecore CDP as the central hub for unifying customer profiles and enabling audience segmentation. The roadmap covered cross-platform data integration, attribution modelling and marketing activation workflows.

Results
  • Secured VP and C-level buy-in for immediate project launch
  • Unified customer data across 22+ digital properties
  • Enabled advanced attribution and journey mapping
  • Generated a follow-on project for personalization and experimentation
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